Consulting, Supervision and Control Services for Telephone Service Centers

• Country: Israel
• Summary: Consulting, Supervision and Control Services for Telephone Service Centers
• ILT Ref No: 81965900
• Deadline: 25 Jun 2023
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: מ(2041)2020
• Purchaser's Detail:
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• Description:
• Tenders are invited for Consulting, Supervision and Control Services for Telephone Service Centers. Last Submission Date: 25.06.2023 Validity of Tender: 25.06.2023 Tender from (2041) 2020 Consulting, supervision, and control services for telephone service centers. The National Insurance Institute requests proposals for consulting, supervision, and control services for the telephone service centers. Summary of the threshold conditions: 1. Financial turnover in Israel in the field of consulting to improve the quality of service for telephone service centers in the amount of NIS 500,000. 2. Proven experience of at least 5 years in the last 7 years in providing consulting and project management services in the field of organization and methods for operating and improving service quality in call centers, and for service organizations. 3. A presentation of at least 5 different clients to whom he provided consulting services in the field of organization and methods for improving the quality of service in the last 10 years, of which at least 2 clients are from the last year. 4. Presentation of at least 3 projects to improve the quality of service, compensation and productivity, in service centers that he has carried out in the last 5 years, where at least one of them was carried out in a large call center (about 200 positions at least. Full details of the prerequisites for participation in the tender, as stated in the specification in the body of the tender, and based on On Rule 6 of the Tenders Obligation Regulations. How to receive tender documents and submit bids: 1. The tender documents can be downloaded from the website of the National Insurance Institute at www.btl.gov.il tenders. Submitting the bid for the tender is free of charge. 2. Clarifying questions will be directed to the representative of the Mossad, David Behat, by Thursday, May 11, 2023, by email at dudub@nioi.gov.il . 3. Answers to clarification questions will be published on the National Insurance website at the above address in a centralized manner without detailing the name of the applicant until Tuesday, on 06.06.2023. 4. The bids must be submitted by hand or by courier to the tender box of the National Insurance Institute, main office, 217 Jaffa St., 1st floor. (Additional access also from 6 Sderot Herzl St.) Make sure you receive a delivery permit. 5. The deadline for the submission of offers - Sunday, on 25.06.2023, until 12:00. Offers that are submitted late will not be taken into account. 6. The National Insurance Institute reserves the right to cancel this tender for any reason. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]
• Documents:

 Tender Notice